Questions and Answers
How do I open an account with Capitalix?
It really is incredibly simple. Click on “Open Account” from anywhere on the Capitalix website and fill out the basic information requested. Click “Register” and that’s it!
To continue trading, you have either a Virtual or a Real mode to choose from. With our Virtual account you can experience trading without any risks as this type of account has already been funded and you can place orders right away.
To trade in Real mode, you need to deposit funds first and complete an online questionnaire. Once this questionnaire has been received by our team and checked, you will be able to start real trading.
Do I need to send you any documents?
Only when you will want to deposit more than 2,000 EUR, you will need to send us documents that prove your identity and your place of residence. This is known as the Know Your Client (KYC) process and is a simple and fast procedure that our Customer Support team will be able to walk you through if you need any assistance.
Why do I have to go through the Know Your Client (KYC) process?
Capitalix is regulated in Seychelles by the Financial Services Authority. Therefore, every new trader that deposits more than 2,000 EUR, needs to provide: proof of identity and proof of residence documents.
The Know Your Client (KYC) process is an industry-standard for all regulated platforms. This extra level of security is ultimately there to protect your identity and ensure that your trading environment is a safe one.
How do I add funds to my Capitalix account?
Simply login on the platform, select the Deposit tab, add your desired amount together with your credit card details and this will immediately become available in your account balance.
Is depositing safe and secure?
Absolutely. As a regulated and reliable broker, we make your security our number one focus at all times. We only employ internationally accepted security protocols like Secure Sockets Layer (SSL) when processing your money. This system encrypts all credit card payments over the web as well as your personal and trading data.
Which currencies can I use to make a deposit?
Accounts can be set up in EUR and USD. When opening your account you will need to choose your preferred currency. The deposits made to your account should be in the same currency. If you would like to change the currency of your current account please contact our Customer Support Team for assistance.
What is the minimum deposit?
The minimum deposit is 100 EUR.
How do I withdraw my money?
Very easily! Go to the “My Account” section of your account, select the amount that you would like to withdraw and click “Confirm.” We will process the withdrawal within 24 hours and send you an email confirmation. To track all your financial transactions (deposits and withdrawals) go to the “Transaction History” section of your account.
Is there a minimum withdrawal amount?
Yes, the minimum withdrawal amount is 50 EUR.
Is there a fee for deposits/withdrawals?
No. As we believe that you should always have full control over the movements of your funds, there is no fee for deposits or withdrawals.
What can I trade on Capitalix?
You can trade over 150 instruments, including the major foreign exchange pairs like EUR/USD, the shares of the world’s biggest companies like Netflix and Amazon, cryptocurrencies like Bitcoin, commodities like oil and gold, and much more.
Can I trade Bitcoin CFD?
Yes, there is the option of trading a Bitcoin CFD on Capitalix. We will always strive to offer you the most exciting markets available.
Can I trade 24/7?
We are tight to the markets and this means you can trade 24/5. When the markets are closed, no trades can be executed in any form. Trading only takes place when the market is open. Positions can only be opened and closed, and orders only placed and modified during live trading hours.
What is Forex?
Forex is the buying and selling of currency pairs, the most popular being the US dollar and the Euro: USD/EUR. It is the largest and most liquid financial market in the world with a daily trading turnover of more than $5 trillion. It’s one of the most popular markets for new traders as it is volatile without being too wild.
What are pips?
A pip is the name given to the decimal figure that represents every price movement in the foreign exchange market. If you’re trading the British pound against the US dollar and the price moves from 1.3048 to 1.3049, the price has moved by one pip. These decimal points are essential in forex trading as they allow traders to make big profits or losses on what are relatively small changes in the price in real terms. This is especially true when you are using leverage.
What is margin?
Trading on margin means that you are able to increase your position size by using leverage. If you made a trade with a leverage of 50:1, for example, you would only need to invest $10 in order to open a $500 trade. Margin trading can magnify both profits and losses.
Do I have to keep a trade open for a specific amount of time?
No, you can close a trade in the next second after opening it if you like. You are in complete control of your trades at all times.
Why is the price changing as I look at it?
As the price reflects market movements as they are happening in real-time, it is normal for it to be changing before your eyes, particularly in the more volatile forex and crypto markets.
How can I contact you?
You can contact us via email [email protected] or on the telephone at:
+966 11 520 1470 (SA)
+971 4 278 3482 (AE)
+54 11 5236 2375 (AR)
+357 77 788320 (CY)
You can also use our Live Chat feature to talk with a Customer Support agent between the hours of 09.00-21.00, Monday to Friday.
Do you have any kind of trading help for beginners?
We certainly do. Check our Knowledge Center where you will have access to articles about some of the most popular assets, a comprehensive glossary of trading language and terms, and the all-important Economic Calendar. At Capitalix, our goal is to empower you with the skills and resources to become a successful trader.
Do you provide clients with any extra trading tools?
Yes, you have access to the Economic Calendar to help you prepare for major economic announcements that could affect the markets.
We also send out a daily email full of economic news and tips that could help you make even better trades.
Is Capitalix a regulated broker?
Yes, Capitalix is regulated in Seychelles by the Financial Services Authority (FSA) and we fully adhere to all industry standards in order to provide you with a safe and secure trading environment.
How many account types are available?
There is just one. We want to keep things simple and have the whole community on the same page. In this way, we can really focus on making Capitalix the very best platform that it can be.
Is there a Virtual account that I can practice trading on first?
Yes, we offer you a Virtual Account option so that you can get a feel for what you are doing before making trades in your Real trading account. The Virtual account comes with a balance of $100,000. Plenty of practice funds for you to get the hang of trading before making your first real, winning trades!
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